Auxiliary Events

Auxiliary to the NAA & Hall of History Booth
The Auxiliary to the National Auctioneers Association was founded on July 13, 1951 in Decatur Illinois, changing and evolving with the times. Take the time to look through the Auxiliary history books, see if you can recognize a face from long ago. They truly tell a story of the Auxiliary's past.

Auxiliary members can renew their membership during the 59th International Auctioneers Conference & Show. We also welcome new members to be a part of this professional organization and take advantage of what we have to offer.

Tuesday, July 8

Customer Service Pays Great Dividends
8:00 a.m. - 9:15 a.m.
Annette Wells, BAS
Your customers have more options than ever before - and far less loyalty. 68% of customers stop doing business with companies because they are turned away by the attitude or indifference of an employee or owner. This seminar will address the service that you give your customers, both external and internal, customer expectations - do you meet them, or do you exceed their expectations, when you are SOLD ON SERVICE, your customers will be sold on YOU.

Scholarship Committee Meeting
9:30 a.m. - 10:15 a.m.

Using the Media for Your Next Auction
9:45 a.m. - 11:00 a.m.
Jane Aumann
Auctions have a story to tell. Use the media to tell your next Auction Story! This session will cover how and when to contact the media, writing pre & post auction press releases, and what it means to get that extra publicity for your auction.

Long Range Planning Committee Meeting
10:30 a.m. -11:30 a.m.

Finance/ Audit Committee
1:00 p.m. - 2:00 p.m.

Navigating the Mine Fields of Cashiering
1:00 p.m. - 2:15 p.m.
Barb Ruhter
Developing strategies to deal with the pitfalls and liabilities conducting business in the cashiering mode will be of interest to both the novice and the experienced cashier attending this seminar. Solutions for dealing with the many faces of fraud—check fraud, credit card fraud, identity fraud and counterfeit currency will be discussed. A host of additional topics including lien searches, client settlement and state of the art technology will provide valuable information to navigate a safe route to success for your company. A must see for any or all cashiers in your auction company.

Board of Directors Meeting
3:00 p.m. - 5:00 p.m.

Wednesday, July 9

Luncheon & Fun Auction
11:30 a.m. - 3:00 p.m.
Item check-in at 10:30 a.m. -11:15 a.m.
Be sure to attend the Auxiliary Luncheon & Fun Auction; it will be a fun filled, much anticipated event this year, hosted by the Auxiliary to National Auctioneers Association. You will have the pleasure of seeing scholarships being awarded to deserving young adults, followed by the induction of the 2008 Auxiliary Hall Of Fame honorees. Plan your Wednesday lunch, with great food and great friends and lots of laughter. Don't forget to buy your beads as you enter the luncheon, you may be the lucky winner.

Proceeds for the auction will help support the 2008 - 2009 scholarship program. Please bring your labeled donation the morning of the Fun Auction. Check-in begins a 10:30 a.m. Register for the event on Registration Form E.

Navigating the Mine Fields of Cashiering
3:15 p.m. - 4:30 p.m.
Barb Ruhter
Developing strategies to deal with the pitfalls and liabilities conducting business in the cashiering mode will be of interest to both the novice and the experienced cashier attending this seminar. Solutions for dealing with the many faces of fraud—check fraud, credit card fraud, identity fraud and counterfeit currency will be discussed. A host of additional topics including lien searches, client settlement and state of the art technology will provide valuable information to navigate a safe route to success for your company. A must see for any or all cashiers in your auction company.

Board of Directors Meeting
3:30 p.m. - 5:00 p.m.

Thursday, July 10

Hosted Round Table Discussion
9:00 a.m. - 10:00 a.m.

Guest Speaker and Annual Business Meeting
2:00 p.m.-4:30 p.m.
Guest Speaker, Dale Smith Thomas, will be bringing an inspirational presentation of "The Game of Life and How to Play it". She is an unapologetic optimist and a woman whose passion for making a difference is stamped on every page of her life.

Born and raised on a "dirt road" in rural Mississippi this inspiring, "real" woman shares her personal stories and challenges that will inspire you and empower you to make lasting changes in your own life. She not only wins hearts with her "I've known you all my life" personality but she touches lives with her honest, powerful messages.

Dale Smith Thomas
Dale is a wife, mother and businesswoman. She is an author, teacher, and spokesperson. She has hosted radio and television events and co-hosted a syndicated show with Dick Clark. Her unique style of presentation draws you in and captures your soul.

As an added special attraction, she is going to give us a fashion show with our own ladies!

Board of Directors Meeting
5:00 p.m. - 6:00 p.m.

Friday, July 11

Great Ideas Session for Support Staff
8:30 a.m. - 9:45 a.m.
Q & A Panel; Gain successful tips from those in the trenches, attendee participation encouraged by sharing your ideas with panel. A session for auctioneers and their support staff.

Customer Service Pays Great Dividends
10:15 a.m. - 11:30 a.m.
Annette Wells, BAS
Your customers have more options than ever before - and far less loyalty. 68% of customers stop doing business with companies because they are turned away by the attitude or indifference of an employee or owner. This seminar will address the service that you give your customers, both external and internal, customer expectations - do you meet them, or do you exceed their expectations, when you are SOLD ON SERVICE, your customers will be sold on YOU.

Hall of Fame Committee Meeting
1:00 p.m. - 2:00 p.m.

Using the Media for Your Next Auction
1:00 p.m. - 2:30 p.m.
Jane Aumann
Auctions have a story to tell. Use the media to tell your next Auction Story! This session will cover how and when to contact the media, writing pre & post auction press releases, and what it means to get that extra publicity for your auction.

Saturday, July 12

Past President and Hall Of Fame Luncheon (by invitation only)
12:30 p.m. - 2:15 p.m.