Virtual Train the Trainer FAQs


How do I register for the virtual class?

You may register for the virtual class up to the day before the virtual class (based on availability) to participate in the live event. To register you can click here . Please note that the virtual class is limited to 30 registrants.

Registering for this virtual class signifies that you agree to the event Terms & Conditions .

If you have any questions regarding registration please email us at or call 913-541-8084.

If I register for the virtual class and am unable to attend, can I get a refund? Will there be a cancellation fee? What is the deadline to cancel?

If you feel you need a refund, please contact no later than 5 p.m. CT on October 5, 2020. The typical $50 cancellation administrative fee is waived for 2020. Cancellations will not be available after October 5, 2020.

Will I receive confirmation of my registration?

Yes. You should receive confirmation within three business days of registering.


How long is the virtual class?

The virtual class is scheduled Monday and Tuesday, October 19 and 20 from 11:00 am through 3:30 pm CT with a 30-minute break half-way through each day. The content will be available on demand for virtual live day participants only through January 2021.

How much does it cost to attend virtually?

The Train the Trainer virtual class is valued at the same price as the in-person Train the Trainer class of $100 Members / $425 Non-Members. This includes:

  • Live virtual class content on October 19 and 20
  • Digital materials and handouts if applicable 
  • On-demand virtual class recordings through January 2021

How will I receive my class materials and handouts?

The class materials will be available for download as PDF files prior to and during the virtual class. You may wish to download the materials prior to class if you want to print the materials for personal use during the class.

Why is virtual class registration the same price as the onsite event, when we won’t be getting the same product?

While a virtual class does not have the same experience as an in-person class, there are trade-offs in value between the two experiences.

  • The virtual class provides the same continuing education credit opportunities (8 hours) as the in-person class allows.
  • The virtual class provides access to the same high-quality instructors and education content as the in-person class, including virtual interaction and networking with other virtual participants.
  • The virtual class requires no additional travel/hotel expense to participate and allows you to access the entire virtual class on demand for one month after the live virtual days.
  • Because you can participate in the virtual class from the convenience of your home, office, or on the go, you are not required to take significant time off work or away from family in order to attend, and you have the option to re-watch the virtual class recordings on demand after you participate in the live virtual class days.

What is a virtual class?

A virtual class is a learning event that takes place only online. The instructors and attendees are in many locations. Virtual classes provide greater flexibility with content structures and timelines. It is not an exact replica of an in-person class, but it provides much of the same value as an in-person class and often additional value.

Do I have to attend the entire event?

Yes, you do need to attend the entire live virtual class. You will have on-demand access to review the recorded class afterwards through January 2021, but live virtual participation is required on October 19 and 20.

Do I have to attend every day, all day to get my CE?

Yes, the continuing education (CE) credits for the virtual class will be awarded for your completion of the entire live virtual class across both days.

Can my computer or mobile device handle the virtual class?

Yes. To have the best possible virtual experience, be sure you’re accessing the virtual class with a strong internet connection. If others are using the same internet connection as you are, you may need a stronger bandwidth. Contact your internet provider to determine your individual internet needs or ask others not to use the same internet connection as you while you’re participating in the live virtual event.

While the virtual class can be accessed through a mobile device, we recommend using a computer to participate in the virtual class for the best possible experience and virtual interaction with the instructors and other participants.

What do I need to do on the day of the event? How do I log into the event?

Log into the NAA website with your NAA account credentials. Hover over the "Education" menu item across the top and select the "NAA Online Education Center." You are welcome to log into the virtual class beginning October 16 to look around and add the virtual sessions to your calendar.

Can I access and view recordings of the virtual class?

As long as you attended the live virtual class days, you can review the virtual class recordings on demand through January 2021.

Do I need a webcam or microphone for the virtual class?

A computer microphone or phone line is required for this event. You will be asked to participate verbally in some virtual activities each day where you will be asked to unmute your microphone or phone and speak.

A webcam is not necessary for this event, but it is encouraged. There are some virtual activities each day where your camera may be allowed. If so, it will be completely optional for you to share your camera video.

For additional details and assistance, call NAA at 913-541-8084 or email us at