As a voluntary professional organization that does not have jurisdiction in licensing or regulation, the NAA can only field ethical complaints about our members and does not offer legal recourse, including the recovery of financial or physical assets. If you believe that an NAA member has violated the NAA Code of Ethics, you may file a complaint with NAA using this form. You can search our member database here. If your grievance is accepted, a copy will be sent to the accused individual so they may provide their version of the facts.
The NAA’s Grievance Committee will review both documents and render a decision. You will be notified of their decision within 90 days of when the NAA receives your original complaint. For legal and financial recourse, you will need to file a complaint within the state where the auction company is located and/or where the auction was held. For states that require an auction license, the licensing board is the first place to start. For all states, we recommend contacting the consumer protection division of the attorney general’s office as well as local city, county and Better Business Bureau offices.