The auction industry, like any business, is the business of people. Effective business communication is vital when dealing with sales, employees, networking, and interpersonal matters. Explore the 21st century sales mantra to improve your business negotiations and deals. When you apply these techniques and rules, your communication style will improve and your service, network, and revenue will increase.
Upon completing this class, you will be able to:
- Apply the A,B,C’s of the 21st century sales mantra leading to more effective communication
- Describe the message map and its effective use in business situations
- Explore pitching techniques and improvisational rules to use in business communications
- Identify the implications of verbal, written, and nonverbal communication in business and personal situations
Instructors
Tim Luke, CAI, BAS, MPPA
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