Gaining Loyalty Through Customer Experience

Most auction experiences favor the auctioneer and staff, leaving the customer to fend for themselves. What would it take to create a fantastic experience for our customers and secure their ongoing business? Exceptional service derives from the intersection of process, place, and people. We’ll explore innovative ideas that will enable you to provide great experiences for your clients and customers – keeping them coming back for more and keeping your revenue flowing.

Upon completing this class, you will be able to:

1. Describe why people respond the way they do
2. Implement simple and inexpensive ways to endear your customers and clients
3. Identify who your real competitors are and how you can use them to win
4. Apply innovative ideas to impact people in a meaningful way

About the Instructor Tim Keller, CAI, AMM, BAS, CES